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Shipping Policy

At TRUslim, we aim to provide a seamless shopping experience, including reliable and timely shipping. Below is our Shipping Policy to help you understand the process and what you can expect when ordering from us.

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1. Order Processing Time

  • Orders are processed within 1-2 business days of receiving your payment.

  • We operate Monday through Friday, excluding weekends and holidays.

  • Orders placed on weekends or holidays will be processed the following business day.

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2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5-7 business days within the United States.

  • Expedited Shipping: Estimated delivery time is 2-3 business days within the United States.

  • Priority Shipping: Estimated delivery time is 1-2 business days for most U.S. addresses.

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International Shipping:

  • International Standard Shipping: Estimated delivery time is 7-14 business days depending on the destination country.

  • International Expedited Shipping: Estimated delivery time is 3-7 business days.

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Note: Delivery times may vary depending on your location and third-party shipping carriers. These timeframes are estimates and not guaranteed.

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3. Shipping Rates

Shipping costs are calculated based on your location, the weight of your order, and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.

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4. Shipping Restrictions

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.

  • International Shipping: We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.

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5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier’s website using this number. Please allow 24 hours for tracking information to update.

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6. Shipping Delays

While we strive to deliver your order as quickly as possible, please be aware that shipping times may be affected by weather conditions, holidays, and third-party carrier delays. TRUslim is not responsible for any delays once the package has been handed over to the carrier.

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7. Missing or Damaged Items

If your order is missing or arrives damaged, please contact our customer service team at [Insert Email Address] within 7 days of receiving your package. We will work with you to resolve the issue and, if necessary, send a replacement.

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8. Order Modifications

Once an order has been placed and processed, it is difficult to modify the shipping address. Please make sure the address is correct before completing your purchase. If you need assistance, contact us immediately at [Insert Email Address], and we will do our best to accommodate any changes before shipping.

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9. Returns & Exchanges

Please refer to our Returns Policy for detailed information on how to return or exchange items.

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10. Contact Us

If you have any questions or concerns about shipping, please contact our customer service team at: customerservice@vidaslim.com

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